Customer Reviews for NorthEast Motors.com
Terry on 3/22/2016 4:22:37 PM
BUYERS BEWARE!!!!!
We bought a 2006 ford explorer for about $9500 from Northeast motors in
North Hampton, NH from cargurus.com.
Decent price, was what we were looking for, they are local and delivered
to us, and it even came with an inspection sticker. The first 2 miles that I drove it, the check
engine light came on. Called them
immediately and they said there was nothing they could do until they talked to
the owner. The owner had the secretary
email to bring it back and they would pay for HALF of the repairs. Brought it to our local garage and they found
numerous things wrong with it totaling about $1600 in repairs. Local garage said it should have NEVER passed
inspection as it was unsafe to drive. I
had driven it with my 2 kids in it already.
The brakes and rotors are horrifically bad ~ not road worthy. The wheel bearing in one of the tires is gone
~ another safety hazard that shouldn't have passed inspection. One windshield wiper is broken ~ another
reason it shouldn't have passed inspection,
As it shifts in to overdrive, it severely bucks which our mechanic says
means a bad spark plug and it is a big job to take the spark plug out of these
things. The bushing on the serpentine
belt is bad causing the serpentine belt to slip and needs replacing. Our garage gave us written statements for all
of these things (which we gladly paid to have a full review) and we supplied to
the owners of Northeast motors and they respond with "We are in business
to make money NOT take cars back".
Really? Sound like good customer
service? We literally drove the car for
about 25 miles and parked it and they won't take it back. They offered to do the repairs but only if WE
paid for half of them? REALLY? Would you trust having them do the
repairs? They are in the business to
make money. They would probably put used
parts on or jack the prices up so that we have to pay for it all. Very Dishonest and Deceptive people. Even their own warranty states that they will
pay half of all repairs. So they sell a
car knowing that there is a ton of things wrong with it, you bring it back and
you pay for half the repairs. YEP! They are in the business to make money and
tuck it to the customer. This place is a
complete hack job of a dealership. DO
NOT BUY HERE! Unfortunately, we will
have to pay for the repairs at our own garage and take them to court to be
reimbursed!
Terry on 3/22/2016 4:22:37 PM
BUYERS BEWARE!!!!!
We bought a 2006 ford explorer for about $9500 from Northeast motors in
North Hampton, NH from cargurus.com.
Decent price, was what we were looking for, they are local and delivered
to us, and it even came with an inspection sticker. The first 2 miles that I drove it, the check
engine light came on. Called them
immediately and they said there was nothing they could do until they talked to
the owner. The owner had the secretary
email to bring it back and they would pay for HALF of the repairs. Brought it to our local garage and they found
numerous things wrong with it totaling about $1600 in repairs. Local garage said it should have NEVER passed
inspection as it was unsafe to drive. I
had driven it with my 2 kids in it already.
The brakes and rotors are horrifically bad ~ not road worthy. The wheel bearing in one of the tires is gone
~ another safety hazard that shouldn't have passed inspection. One windshield wiper is broken ~ another
reason it shouldn't have passed inspection,
As it shifts in to overdrive, it severely bucks which our mechanic says
means a bad spark plug and it is a big job to take the spark plug out of these
things. The bushing on the serpentine
belt is bad causing the serpentine belt to slip and needs replacing. Our garage gave us written statements for all
of these things (which we gladly paid to have a full review) and we supplied to
the owners of Northeast motors and they respond with "We are in business
to make money NOT take cars back".
Really? Sound like good customer
service? We literally drove the car for
about 25 miles and parked it and they won't take it back. They offered to do the repairs but only if WE
paid for half of them? REALLY? Would you trust having them do the
repairs? They are in the business to
make money. They would probably put used
parts on or jack the prices up so that we have to pay for it all. Very Dishonest and Deceptive people. Even their own warranty states that they will
pay half of all repairs. So they sell a
car knowing that there is a ton of things wrong with it, you bring it back and
you pay for half the repairs. YEP! They are in the business to make money and
tuck it to the customer. This place is a
complete hack job of a dealership. DO
NOT BUY HERE! Unfortunately, we will
have to pay for the repairs at our own garage and take them to court to be
reimbursed!